Contact
One address, four kinds of message. Pick the one that fits and the subject line is filled in for you — it is what routes your message, and it is why the reply times below are keepable.
A result that failed, came back mangled, or charged credits it should not have. Include the time it happened and what you uploaded — not the file itself, we cannot accept attachments of other people's photographs by email.
Reply within 1 business day
Email about thisSubscription changes, invoices, and refund requests. First subscriptions are refundable within 7 days; the full policy is in the terms.
Reply within 1 business day
Email about thisAccess, export or deletion of your data, and questions about which processors handle an upload. Write from the address on the account so we can identify it.
Reply within 30 days, usually far sooner
Email about thisContent generated here that breaks our terms — impersonation, sexual content, anything involving a minor. Include the link or the time of the run.
Reply within Same day
Email about thisThree questions come up often enough that the answer is already written down: what a run costs and what is free is on the pricing page, how long we keep your files is in the privacy policy, and what we will not generate is in the terms.